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Employee grievances

Successfully deal with employee grievances and bullying claims so you can protect your business reputation.


A grievance is when an employee makes a complaint about something they are dissatisfied with at work.

It could be about their contracted terms and conditions, their working environment or the relationships they have with others at work.

You need to deal with grievances quickly, objectively and fairly to protect your business to the greatest possible degree.

We know that this can be difficult to manage when you are also trying to run a growing business.

A grievance does not have to be in writing for it to require you to take action.

You can resolve some grievances using an informal approach.  

When more serious allegations arise, you need to take an approach which is more formal, using the correct grievance procedure.

You need to appoint a person to deal with the grievance, speak to witnesses and gather evidence to make a case. Dealing with an employee grievance has some specific legal steps that need to be taken into consideration and the person you appoint should have some relevant experience.


How HR savvy can help

From start to finish, we will guide you through the correct procedures to create the optimum outcome for your business. We deliver our advice in plain English, so you feel more in control of the process.

When we are involved from the outset, we will help you build the strongest case possible, by making sure your grievance documentation is flawless.

We will deliver on-site HR support at formal meetings and advise you of your best options in more complex cases.

We will treat your case specifically on its own merits, taking into account your particular business environment and your desired results. You will feel confident that we are on your side ensuring you make optimal decisions every step of the way.


For more information on how to engage our Services, view the Pay As You Go and Annual Support Packages pages.

Tracy Green
Tracey Murphy
Managing Director
01772 600228
Ready for a conversation?

Frequently asked Questions

Q. Does a grievance need to be in writing?
A. Ideally yes. However, if the complaint is serious, then dealing with it rapidly is more important than getting it in writing.  No tribunal judge will give you extra credit for w...
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Q. What to do if an employee makes a complaint?
A. First check your Grievance Policy. Most complaints can be dealt with informally, so check this route out first. Serious complaints will need to be handled formally from the outse...
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Q. Who should deal with a grievance?
A. The Manager should deal with the grievance. The exceptions to this are: When the Manager is part of the problem When the Manager is unavailable to deal with the situation or ...
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Lou Booth, Elementas, Preston

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