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Q. What steps should I follow if a staff members complaint is about one of their colleagues?


If we assume that the complaint is serious.

You will follow the first two stages of the AIMLA model:

1)      Acknowledge the complaint

2)      Investigate the complaint, gather evidence - which will include speaking to the person that is the alleged perpetrator of the complaint

If the allegations against the perpetrator are serious you may need to consider suspending that employee. 

Remember this is not a punishment, you may feel the investigation or the wellbeing of either employee may be compromised by keeping them at work.

This is a potentially complex situation so we recommend that you take professional advice.

Tracy Green
Tracey Murphy
Managing Director
01772 600228
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